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Museum Reception/Programs Sales Assistant

March 18, 2013 - March 21, 2013
Location:Portland, OR
Salary Range:$9.34 - $11.21 per hour.
Exempt/Non-Exempt:Non-Exempt
Employment Type:Regular - Full-Time
Department:Retail
Description:The Museum Reception/Program Sales Assistant provides switchboard services for OMSI, greets guests, and provides sales, customer service and clerical support for Program Sales and other Retail departments.
Duties:ESSENTIAL DUTIES & RESPONSIBILITIES:

•Answer incoming telephone calls from outside guests and provide information.

•Greet visitors and provide basic paid job information, such as the OMSI application form, job postings on the Employment Opportunity bulletin board and volunteer opportunities.

•Maintain knowledge of events happening museum-wide.

•Maintain staff phone directory and knowledge of position functions so as to accurately connect callers.

•Maintain recorded information available to the public via the phone tree.

•Manage museum room scheduling system and coordinate with internal departments to book their meeting or event.

•Provide sales and clerical support for Program Sales and other Retail departments, responsibilities to include: data entry, contacting clients, typing, filing, contracts, and weekly reports.

•Promote and cross-sell OMSI’s programs to callers and clients as appropriate.

•Work with the Program Sales Manager to ensure that department standards and needs are met for workflow, schedules, budgets and other tasks and processes.

•As a representative of OMSI to the public, maintain a high degree of professionalism and appearance.

•This position is non-exempt, paid hourly

•This position is on-call, scheduled for <19 hours/week.

Working Conditions:

•Physical Demands: 90% Sitting 10% Standing % Lifting/Carrying/Pushing/Pulling Pounds

•Vision requirements include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left or right while eyes are fixed on a given point), depth and perception (three dimensional vision, ability to judge distance and spatial relationships), and ability to adjust focus (ability to adjust the eyes to bring an object into sharp focus).

•Noise level is moderate (examples: business office with computers and printers, light traffic).

SECONDARY FUNCTIONS:

•Assume other tasks and responsibilities as assigned by the Program Sales Manager.
Qualifications:KNOWLEDGE/SKILLS/ABILITIES:

BASIC REQUIREMENTS:

•Ability to follow basic instructions.

•Good customer service skills.

•Strong communication skills, both written and oral, including ability to present professional, positive image over the phone and in person.

•Good organizational skills.

•Understanding of confidentiality and protocol.

PREFERENCES:

•Working knowledge of a TTY telephone phone system.

•Experience in Patron Edge, Raiser’s Edge, Financial Edge, Filemaker and/or Scheduler Plus.

•Working knowledge of OMSI’s programs, prices, exhibits and activities.

EDUCATION & WORK EXPERIENCE:

BASIC REQUIREMENTS:

•High School diploma or equivalent combination of experience and education.

•Minimum 1 years experience in sales, customer service or a related field

•Phone experience.

PREFERENCES:

•Associate’s Degree in science, communication, marketing or a related field or an equivalent combination of education and experience.

•Minimum 1 year general office experience.

•Bilingual - Spanish/English.

•Experience working with volunteers.

ADDITIONAL REQUIREMENTS/PREFERENCES; INCLUDING LICENSES AND CERTIFICATIONS

BASIC REQUIREMENTS:

•Pre-employment checks such as a criminal background check and reference checks.


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